Warranty
Your flooring warranty in a nutshell.
We believe in 100% transparency when it comes to our flooring warranties which is why we've outlined the most relevant information below and spared you the fine print and confusing legal terms. For any further details or clarifications, feel free to view and download our complete resilient and engineered wood flooring warranties below.
Resilient Flooring Warranty
Warranty coverage is exclusive to the resident homeowner or commercial property owner who is the original purchaser of the Bering resilient floor products, coverage does not extend to any following homeowners or occupants.
This warranty coverage applies only to specific manufacturing defects such as delamination (flooring top layer starts to separate from the core), loss of quality in the original pattern or color pigmentation due to fading or wear, as long as the flooring application falls under the conditions of normal residential use and has been installed and maintained as directed with the resilient warranty care & maintenance guide that were included in the sold package.
Claims relating to the following issues will not be covered under this warranty:
- Solid and darker colors where the appearance of scratches and dirt are more visible.
- Shading-related claims for an overall white floor with touching white planks or tiles.
- Damage caused by fire, flood, moisture penetration because of subfloor emissions, deliberate abuse, damage from vacuum cleaners, indentations or damage caused by rolling loads, chairs or other furniture where suitable floor protection or caster wheels have not been used, cutting from sharp objects, stains caused by asphalt or rubber mats, surface scratches, variations in color or sheen due to over exposure of a natural light source, exterior use or loss as a result of inconvenience, loss of time, incidentals or special damages.
- Construction-related damage
- Subtle differences in shading, color or texture between flooring samples and the delivered product.
- Improper acclimatation to the suitable room temperature which may result in a void warranty.
Bering's resilient flooring products are warranted against manufacturing defects in craftsmanship and material for 30 years following the original installation when used in residential applications (non-commercial use) and are warranted for 10 years following the original installation when installed for light commercial or other applications. **Please review complete warranty for a detailed breakdown of warranty services that vary based on the years following the installation.
If you suspect a defect that falls within approved warranty coverage, you must directly report it to the Bering retailer where you purchased the flooring, your retailer will be able to file the claim for you. In the case that you are unable to contact your Bering retailer or do not receive a satisfactory resolution, please contact Bering in writing. All written communication may be mailed to:
Bering Finishes
299 S Main St. STE 2450
Salt Lake City, UT 84111
www.beringfinishes.com
**Please include a detailed description of the issue as well as any relevant photos if available, proof of purchase that discloses the flooring price excluding the cost of pad and labor.
Contact Bering Customer Service
1-855-792-1010 or www.beringfinishes.com/contact
Engineered Wood Flooring Warranty
Warranty coverage is exclusive to the resident homeowner or commercial property owner who is the original purchaser of the Bering resilient floor products, coverage does not extend to any following homeowners or occupants.
Bering warrants to the original purchaser that its engineered wood flooring will remain free from manufacturer defects related to milling, delamination, dimension, and grading throughout the duration of the warranty term. Bering also warrants against any manufacturing defects because of improper milling and/or grading.
Claims relating to the following issues will not be covered under this warranty:
- Damage to nearby structures, walls, subfloors, fixtures or anything beyond the actual flooring product.
- Damage related to the growth of mold & mildew as a result of long-term moisture exposure.
- Flooring installed in unsuitable environments.
- Damage caused by fire, flood, moisture penetration because of subfloor emissions, deliberate abuse, damage from household cleaning, indentations or damage where suitable floor protection has not been used.
- Construction-related damage
- Subtle differences in shading, color or texture between flooring samples and the delivered product.
- Improper acclimatation to the suitable room temperature.
- Damage arising from improper installation including unapproved products, tools and/or methods
- Seasonal checking of plank surface associated with seasonal temperature changes
- Alterations made to factory-applied finish through recoating, staining or refinishing
- Fading or staining caused by exposure to natural sunlight or UV rays
**This is not an all exhaustive list of exclusions and should be used for reference purposes only, please see official warranty for a complete list of warranty exclusions.
Bering's engineered wood flooring products are warranted against manufacturing defects in craftsmanship and material for 30 years following the original installation when used in residential applications (non-commercial use) and are warranted for 10 years following the original installation when installed for light commercial or other applications. **Please review complete warranty for a detailed breakdown of warranty services that vary based on the years following the installation.
If you suspect a defect that falls within approved warranty coverage, you must directly report it to the Bering retailer where you purchased the flooring, your retailer will be able to file the claim for you. In the case that you are unable to contact your Bering retailer or do not receive a satisfactory resolution, please contact Bering in writing. All written communication may be mailed to:
Bering Finishes
299 S Main St. STE 2450
Salt Lake City, UT 84111
www.beringfinishes.com
**Please include a detailed description of the issue as well as any relevant photos if available, proof of purchase that discloses the flooring price excluding the cost of pad and labor.
Contact Bering Customer Service
1-855-792-1010 or www.beringfinishes.com/contact
Download complete warranty:
Waterproof Hybrid Flooring Warranty
Warranty coverage is exclusive to the resident homeowner or commercial property owner who is the original purchaser of the Bering resilient floor products, coverage does not extend to any following homeowners or occupants.
Eligible Defects: Manufacturing irregularities inherent to the product that were not visible or discoverable through reasonable inspection before or during installation. Warranty applies only when flooring is installed and utilized in commercial environments.
Claims relating to the following issues will not be covered under this warranty:
- Improper installation of product.
- Improper care and maintenance of product
- Damage to the flooring that occurs during shipping or installation.
- Flooring with existing visible manufacturing defects.
- Color and gloss variations resulting from adding materials to an existing installation at a later date or from non-warranty repairs.
- Damaged flooring that has been exposed to abnormal use or conditions, or subjected to abuse in any form. This includes, but is not limited to, moisture damage from plumbing issues, storms, or flooding; damage from smoke, fire, or other catastrophic events; damage caused by negligence; improper modifications to the original product; damage resulting from unreasonable use not typical of a residential environment; or mechanical damage.
- Flooring that has been installed outdoors.
- Damage arising from improper use or maintenance, including: Loss of gloss or buildup of dulling film due to insufficient or incorrect maintenance, damage resulting from failure to follow floor-care instructions, scuffs, scratches, cuts, chipping, indentations, or similar damage caused by gliders, castor wheels, vacuum cleaner beater bars, toys, or other objects.
- Damage caused by chemicals, burns, fires, or other accidents.
- Failure to use floor protectors made of non-staining felt or non-pigmented hard plastic for furniture.
- Hybrid flooring is designed to be free-floating and should never be bound. If a heavy object is placed on the floor and causes a buckle, Bering recommends relocating the object to prevent further damage
- Stains caused chemical or industrial products other than recommended cleaning products.
- Pet-related damage or stains.
- Flooring installed extremely high temperatures or humidity such as saunas and swimming pool areas.
- Limited Warranties apply to 1st quality product. Mill “Seconds” are excluded.
- Damage caused by extreme heat, dryness, or moisture beyond regular cleaning as outlined in this warranty
**This is not an all exhaustive list of exclusions and should be used for reference purposes only, please see official warranty for a complete list of warranty exclusions.
Bering guarantees to the original purchaser that our Hybrid flooring will be free from manufacturing defects for a period of 10 years, provided it is used under commercial conditions**Please review complete warranty for a detailed breakdown of warranty services that vary based on the years following the installation.
If you suspect a defect that falls within approved warranty coverage, you must directly report it to the Bering retailer where you purchased the flooring, your retailer will be able to file the claim for you. In the case that you are unable to contact your Bering retailer or do not receive a satisfactory resolution, please contact Bering in writing. All written communication may be mailed to:
Bering Finishes
299 S Main St. STE 2450
Salt Lake City, UT 84111
www.beringfinishes.com
**Please include a detailed description of the issue as well as any relevant photos if available, proof of purchase that discloses the flooring price excluding the cost of pad and labor.
Contact Bering Customer Service
1-855-792-1010 or www.beringfinishes.com/contact
Download complete warranty:
Still Have Questions?
Contact Bering customer service for additional warranty assistance.